Deposits & Withdrawals Guide

Your account balance at kaboo is held in Philippine Pesos (PHP) and is clearly displayed using the ₱ symbol throughout the platform. Both adding funds and requesting payouts are managed from a single, intuitive cashier page, eliminating the need to navigate multiple menus.

It is important to understand that while deposits are processed automatically by the payment providers, withdrawals are handled as review requests. When you request a payout, our team verifies the transaction details and account status before the funds are released, ensuring that every movement of money is secure and legitimate.

A critical rule for all transactions at kaboo is that the payment method used must belong to the registered account holder. This means the name on your bank account, e-wallet, or card must exactly match the name you provided during registration.

This is not merely a formality; it is a vital security measure to protect your funds. By ensuring that money only moves between verified matching accounts, we prevent account takeover and fraudulent activity. Third-party payments—where someone else pays on your behalf—are strictly prohibited and will be rejected. Mismatched names are the most common cause of withdrawal failures, as funds must return to the original source to ensure the legitimate owner receives them.

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated gaming operator conducts this process to maintain a safe environment and comply with legal standards. Rather than asking for documents every time you move money, we request verification only once, typically before your first withdrawal.

To complete this process, you will generally be asked to provide three types of documentation: a clear copy of an official photo ID, a recent document that confirms your registered home address, and proof that the payment method used belongs to you. This ensures the funds are being sent to the rightful owner.

Pro Tip: To avoid delays during your first payout, we strongly recommend uploading your documents before you initiate your first withdrawal request. Ensure your photos are well-lit and that all four corners of the documents are visible in the image. Blurry or cropped documents often lead to rejection and longer wait times.

While we strive for efficiency, certain factors can cause a payout request to take longer than usual. Common reasons include:

• Verification Pending: Your identity documents may still be under review. Ensure all uploads are clear and complete.
• Active Bonus: An active bonus with remaining wagering requirements may lock withdrawals. Check your bonus status.
• Method Mismatch: The payout method does not match the deposit method or the account name. Please use the same account used for depositing.
• Incorrect Details: Typographical errors in account numbers or names can cause transfers to fail. Double-check your entries.
• External Checks: Recipient banks or e-wallet providers may perform their own security checks which are beyond our control.

If you believe your payout is delayed unnecessarily, please contact Support. To speed up the process, please have your transaction ID and registered email ready.

The official account currency for all users in the Philippines is the Philippine Peso (PHP), represented by the ₱ symbol in the cashier and across all games. This ensures consistency and clarity in your balance tracking.

In cases where a chosen payment method operates in a different currency, the conversion is handled by the payment provider. The final amount in PHP that you see on the confirmation screen before finalizing the transaction is the actual active amount that will be credited to or debited from your account.

We believe in a sustainable gaming experience. To help you manage your funds, we provide various account tools, including the ability to set deposit limits. These limits can be configured within your account settings to cap the amount you can add to your balance over a daily, weekly, or monthly period.

Please be aware that requests to decrease a limit usually take effect immediately, while requests to increase a limit may undergo a brief review period. We recommend deciding on your budget before opening the cashier, rather than making financial decisions after a round of play. For more tools and guidance, please visit our Responsible Gaming page.

Security is a shared responsibility. We encourage all players to utilize the account security options available, such as strong, unique passwords. Never share your login credentials or payment details with anyone, including people claiming to be support staff.

Always ensure you are making deposits exclusively through the official cashier on the www.ph-kaboo.com domain. Be vigilant: any message, email, or call asking you to transfer money to a private account or a different website is a fraud attempt. We will never ask you to send funds outside of our secure cashier system.